Barbecook offers a 14 day money back guarantee. If you aren’t satisfied with your purchase, please contact us via this link within 14 days after you have received your order. We’re happy to assist you in returning your order and in properly handling the refund.
If the items are in new condition, complete and in the original packaging, your return will be accepted without question. We therefore recommend that you do not remove the original labels and films until you are sure that the item doesn’t need to be returned. If a returned item turns out to be soiled, used or incomplete, Barbecook has the right to demand a compensation for the loss in value that the item has undergone. The compensation must correspond to the actual depreciation and will therefore be assessed on a case-by-case basis.
What conditions must be met to qualify for a refund?
- The goods are unused/are in the same condition in which you received them;
- The goods contain no trace of use or damage;
- The goods are in the original product packaging
- Presence of all original accessories, packaging, documents, certificates... ;