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BBQ's

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Gas Barbecue

  • The black enamel coating of my gas grill is damaged.
  • The lacquered parts of my Barbecook gas barbecue are already rusting after 1 year. However, my appliance is stored in the garden shed under a cover during the winter.
  • Can I replace the grills of my gas barbecue with three contact plates?
  • There are huge flames coming out of my gas grill on first use.
  • There are blisters coming up on the cast iron grills of my Barbecook Brahma. How does that happen?
  • When lighting my gas barbecue I hear a ticking noise but there is no flame in the burners. I do not see a spark either between the electrode and the burner. What should I do?
See all 8 articles

Charcoal barbecue

  • My colored QuickStart® charcoal barbecue changes color during use. How is that possible?
  • The clips on my charcoal barbecue do not tighten sufficiently. As a result, the tube is not secured to the QuickStop/base.
  • The bottom grid is deformed, rusted. Is this covered by the warranty?

Smoker

  • The paint on my Smoker is completely burnt and is peeling off.
  • Can I also use the smoker for grilling or is this type of barbecue for smoking only?
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